Returns & Exchanges
Returns and Exchanges:
We want you to be completely satisfied with your purchase from MexiMexi. We offer free return labels for all returns and exchanges within 30 days of purchase, for items bought on meximexishop.com in pristine condition. Please note the following important details:
- A $5 USD processing fee for domestic orders and a $25 USD fee for international orders will be deducted from the total refund or exchange value.
- Original shipping costs are non-refundable.
- Gift cards (both physical and electronic) and items labeled as "Final Sale" are non-returnable.
Returns are processed within 2-5 business days of receipt, and you will receive an email confirmation once your return has been handled.
Warranties:
We are committed to producing high-quality, handmade products. If your item has a manufacturing defect (in either materials or workmanship), we will issue a full refund within 7 days of purchase.
For warranty claims, please email hola@meximexishop.com with the following information:
- Clear photos of the item showing the issue.
- Proof of purchase (receipt, packing slip, or order number).
Exchanges:
If you'd like to exchange your item, we offer store credit in place of a refund. Upon request for an exchange, we’ll provide a free return label. Once your item is dropped off at a USPS facility, the store credit gift card will be processed, minus the processing fee.
Refunds:
For refunds, the value will be credited to your original payment method within 3-5 business days of the item being returned to our fulfillment center, minus the processing fee.
To start your return or exchange, please contact us at hola@meximexishop.com. We’re here to make the process easy and efficient!